topic Re: Openreach engineer no show in My Order

Openreach engineer no show

JonathanBushell — Wed, 14 Dec 2022 15:36:55 GMT

Had an Openreach engineer booked for today (14/12, 8am to 1pm) to install my new phone line - I've just moved into the property and the previous owners had Virgin Media.

Rang the help line late morning as he still hadn't arrived. After an hour sitting in the queue the person I spoke to assured me he would arrive by 1pm. It's now 3.30 and still nobody has shown up.

Is this going to be rebooked? Any details you can provide would be helpful. I'm not at the property all the time at the moment while we're redecorating, so I'm rather reliant on engineers showing up to booked appointments or there won't be anyone here to let them in.

Re: Openreach engineer no show

JonathanBushell — Wed, 14 Dec 2022 22:57:34 GMT

Now to further confuse matters I've had an email this evening saying my order is "complete". Even though the engineer never showed up to install the line. Any clarification would be appreciated.

Re: Openreach engineer no show

Mustrum — Wed, 14 Dec 2022 23:03:08 GMT

Are you sure there is not a BT/Openreach socket somewhere in the property?

Re: Openreach engineer no show

JonathanBushell — Wed, 14 Dec 2022 23:23:56 GMT

There's two phone sockets in the entire property - one is Virgin Media branded, the other is a very yellowed socket (likely 30-years old, from when the property was built) which wasn't giving a dial tone when I last tested it. I'm next at the place on Friday so I'll test it again then, but I'm not convinced it's connected.

Re: Openreach engineer no show

TheMightyAJ — Sun, 18 Dec 2022 12:06:43 GMT

Hey @JonathanBushell,

I'm sorry to hear that you didn't receive an update regarding the engineer visit. Did you get a chance to test that socket out on Friday? I've had a look over the account and everything seems to be active now, however if this isn't the case then just let us know and I'll be happy to assist