topic Sim card not arrived in My Order

Sim card not arrived

medjber — Tue, 13 Dec 2022 16:57:28 GMT

My SIM card has not arrived and Plusnet has arranged with my previous mobile provider to be disconnected. Have done several transfers between providers in the past and never got disconnected prior to receiving the new SIM card.

Re: Sim card not arrived

TheMightyAJ — Thu, 15 Dec 2022 16:03:31 GMT

Hey @medjber,

I am very sorry to hear that the SIM cards not arrived just yet. It can take up to 3-5 working days to arrive from the date it's dispatched, however deliveries may take a little longer at the moment due to current strike actions and the upcoming festive season. Please may I ask when the transfer completed and whether or not the SIM card's arrived in the time since you made this post the other day?

Re: Sim card not arrived

medjber — Thu, 15 Dec 2022 16:41:20 GMT

Hi,

The SIM card has not arrived and I have been disconnected from my mobile provider since then. It is not right that disconnection is arranged prior to receiving the new SIM card .

Regards

Re: Sim card not arrived

medjber — Thu, 15 Dec 2022 17:10:05 GMT

I was disconnected on Monday 5th December and had no working phone since.

Re: Sim card not arrived

medjber — Mon, 19 Dec 2022 14:22:03 GMT

Two weeks without phone as SIM Card has not arrived and my phone disconnected. I will be calling Plusnet this afternoon to cancel the contract and move to a provider who ship their SIM cards within 2 days.

Re: Sim card not arrived

Townman — Tue, 20 Dec 2022 12:40:06 GMT

We have reports of routers shipped via an assured 24 hour tracked service to have been stuck in a Royal Mail sorting office for over 10 days. There is no reason to not suspect that the delivery of SIMS (from all suppliers) are similarly blighted by militant union strike action.

Re: Sim card not arrived

adamwalker — Tue, 20 Dec 2022 09:06:45 GMT

Hi medjber, could you send me a PM with your full name and mobile number please and I'll get that chased up for you. - Adam

Re: Sim card not arrived

Townman — Tue, 20 Dec 2022 11:28:56 GMT

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Re: Sim card not arrived

Smith7 — Tue, 20 Dec 2022 11:40:34 GMT

@Townman wrote:
. There is no reason to not suspect that the delivery of SIMS (from all suppliers) are similarly blighted by militant union strike action.

That's where being able to go into a shop and get a replacement SIM

When I had a problem with my back up phone I went into the Three shop I was given a new SIM which sorted the problem all in an hour and it was free

It's a pity PN does have spare SIM's at the BT/EE shops but that would be too easy

Many corner shops/newsagents also sell SIM's for many companies for about 0.99p