topic Re: Outstanding Ticket on order ~ in My Order

Outstanding Ticket on order ~

Subitai71 — Tue, 13 Dec 2022 08:32:09 GMT

I have an outstanding ticket raised by Plusnet , I was asked to contact them but everytime i ring , i cant get through , there seems to be no one online for an online chat , its just frequently asked questions .

Any ideas on what the current wait times are ?

Also cant get the router to work , its starts off solid green then turns into flashing orange lights , no idea why its not working has anyone else had this problem .

Re: Outstanding Ticket on order ~

jab1 — Tue, 13 Dec 2022 09:35:12 GMT

@Subitai71 Unfortunately, phone wait times are horrendous at the moment, you are best trying as soon as possible after 8AM as possible.

Re: Hub not working - try doing a factory reset - insert a paper clip into the rest hole on the rear of the Hub, hold the switch closed for ~30 seconds, or until the light turns green, release, and then wait until it is solid blue.

Welcome to the forums, BTW.

Re: Outstanding Ticket on order ~

Townman — Tue, 13 Dec 2022 14:31:09 GMT

Can you use the "add more information" option on the ticket?

Re: Outstanding Ticket on order ~

willcutforth — Thu, 15 Dec 2022 12:38:18 GMT

Hey there @Subitai71

Sorry about the delay in getting back to you, there's only a few of us on forum posts.

I can see that there was an issue but the order should complete on the 19th. That's been put on the open ticket as well for you.

Do you have any questions about it at the moment?