https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901803#M26449 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG style="font-family: inherit; font-size: 10pt; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Moderators Note</STRONG><BR /> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Mon, 12 Dec 2022 18:36:28 GMT Baldrick1 2022-12-12T18:36:28Z https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901799#M26448 <P>So, I waited in today to get Fibre installed, and OpenReach cancelled with 30 minutes left of the 5 hour install window - had I done that, they'd have charged me... yet I have zero recourse for unreasonably late cancellation.</P> Mon, 12 Dec 2022 18:00:30 GMT https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901799#M26448 keithdw 2022-12-12T18:00:30Z https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901803#M26449 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG style="font-family: inherit; font-size: 10pt; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Moderators Note</STRONG><BR /> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Mon, 12 Dec 2022 18:36:28 GMT https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901803#M26449 Baldrick1 2022-12-12T18:36:28Z https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901814#M26454 <P>Actually you are due compensation.</P> <P>&nbsp;</P> <BLOCKQUOTE> <DIV id="missed-appointments" class="accordion-heading" role="button" aria-controls="collapse-missed-appointments" aria-expanded="true" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="open to close" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle" data-parent="#accordion_copy-root" data-toggle="collapse"> <H2 class="heading-4 accordion-title regular" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="Closed to Open" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle"><BUTTON class="anchor accordion-button" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="Closed to Open" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle"><SPAN class="heading-text" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="open to close" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle">3. Missed appointments</SPAN></BUTTON></H2> </DIV> <DIV id="collapse-missed-appointments" class="accordion-collapse collapse in" aria-labelledby="missed-appointments" aria-expanded="true"> <DIV class="accordion-body"> <DIV class="xf-content-height"> <DIV class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet--12 aem-Grid--tablet-wide--12 aem-Grid--phone--12 aem-Grid--phone-wide--12 "> <DIV class="text aem-GridColumn--phone-wide--none aem-GridColumn--default--none aem-GridColumn--tablet-wide--10 aem-GridColumn--offset--phone--0 aem-GridColumn--phone-wide--12 aem-GridColumn--offset--default--0 aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--offset--phone-wide--0 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--offset--tablet-wide--0 aem-GridColumn--default--8 aem-GridColumn--tablet-wide--none"> <DIV class="tooltip-placeholder plusnet-rte pn-module-section " data-position="6"> <UL> <LI>Compensation will be due if your broadband and/or landline engineer misses the scheduled appointment or doesn’t attend in the confirmed appointment slot we gave you; or</LI> <LI>You've been given less than 24 hours' notice of a change or cancellation</LI> <LI>We'll pay you £26.24 for each missed appointment</LI> </UL> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <BR /><HR /></BLOCKQUOTE> <P>&nbsp;</P> Mon, 12 Dec 2022 20:22:22 GMT https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901814#M26454 iannewson 2022-12-12T20:22:22Z https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901816#M26455 <P>Thank you... where does it say that?</P> Mon, 12 Dec 2022 20:52:26 GMT https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901816#M26455 keithdw 2022-12-12T20:52:26Z https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901817#M26456 <P><A href="https://www.plus.net/help/legal/automatic-compensation/" target="_blank">https://www.plus.net/help/legal/automatic-compensation/</A></P> <P>&nbsp;</P> <P>Under missed appointments</P> Mon, 12 Dec 2022 21:56:17 GMT https://community.plus.net/t5/My-Order/Bothered-Sorry/m-p/1901817#M26456 iannewson 2022-12-12T21:56:17Z