topic Re: From JLP to Plusnet Broadband order stuck in My Order

From JLP to Plusnet Broadband order stuck

ztevepowell — Fri, 09 Dec 2022 16:52:00 GMT

Switched from JLP Broadband to Plusnet (old service going away). Notified 2 Dec Line changed; router arrived beforehand ok. No info as to why broadband switch hasn't been made. Tracker simply says "problem on the line". No contact email or other from Plusnet. Can't get through on the phone (wait for 30 minutes no response).

I put a note on the question (No 229238963) asking for advice, but nothing.

How can there be a problem when I was (and still am) ok using John Lewis' connection, which (I'm informed) is Plusnet under the covers anyway?

Update: Just on the line to Plusnet after I submitted this item.
Apparently the automatic transfer from JLP to +net failed and the (very) helpful assistant has started the new service for me. Let's hope this works pretty soon.

Re: From JLP to Plusnet Broadband order stuck

dvorak — Fri, 09 Dec 2022 17:57:10 GMT

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Re: From JLP to Plusnet Broadband order stuck

ztevepowell — Fri, 09 Dec 2022 22:20:56 GMT

Success! The support person (Jawed) was polite, helpful and efficient. I was pleased as punch and working five minutes after I left the call.
Once you get through (40 minutes wait in the queue) the service is excellent. Well done.

Re: From JLP to Plusnet Broadband order stuck

willcutforth — Sat, 10 Dec 2022 09:19:06 GMT

Hello @ztevepowell and welcome to the forum. Glad it's all sorted for you. You know where we are if you need us again.

Re: From JLP to Plusnet Broadband order stuck

bobpullen — Mon, 12 Dec 2022 10:37:27 GMT

@ztevepowell wrote:

I put a note on the question (No 229238963) asking for advice, but nothing.

@ztevepowell - can I ask if you received email notification for any of the updates on this ticket?

Re: From JLP to Plusnet Broadband order stuck

ztevepowell — Mon, 12 Dec 2022 15:29:16 GMT

Ok advice crossed in the post. I’ve now been fixed and I’m very grateful. Thanks.

Re: From JLP to Plusnet Broadband order stuck

Townman — Mon, 12 Dec 2022 15:40:19 GMT

Ask asked by Bob - did you receive any email confirmation of ticket updates?