topic Unlimited Fibre Extra - No confirmation email received and username doesn't work in My Order https://community.plus.net/t5/My-Order/Unlimited-Fibre-Extra-No-confirmation-email-received-and/m-p/1901749#M26440 <P>I placed an order for unlimited fibre extra on Saturday. Created a user name etc. Approved the payment to be taken from my bank account, I have only received an email to confirm the&nbsp;<SPAN>Plusnet contract summary and pre-contract information, but no email order confirmation received.<BR /><BR />When I attempt to log into my account with my new</SPAN><SPAN>&nbsp;username i chose or my email address, it suggests that there is no username registered. How do I check if my order has gone through, as i've initially&nbsp;booked an engineer appointment for 6th January.<BR /><BR /></SPAN></P> Mon, 12 Dec 2022 12:31:17 GMT carolfred2 2022-12-12T12:31:17Z Unlimited Fibre Extra - No confirmation email received and username doesn't work https://community.plus.net/t5/My-Order/Unlimited-Fibre-Extra-No-confirmation-email-received-and/m-p/1901749#M26440 <P>I placed an order for unlimited fibre extra on Saturday. Created a user name etc. Approved the payment to be taken from my bank account, I have only received an email to confirm the&nbsp;<SPAN>Plusnet contract summary and pre-contract information, but no email order confirmation received.<BR /><BR />When I attempt to log into my account with my new</SPAN><SPAN>&nbsp;username i chose or my email address, it suggests that there is no username registered. How do I check if my order has gone through, as i've initially&nbsp;booked an engineer appointment for 6th January.<BR /><BR /></SPAN></P> Mon, 12 Dec 2022 12:31:17 GMT https://community.plus.net/t5/My-Order/Unlimited-Fibre-Extra-No-confirmation-email-received-and/m-p/1901749#M26440 carolfred2 2022-12-12T12:31:17Z Re: Unlimited Fibre Extra - No confirmation email received and username doesn't work https://community.plus.net/t5/My-Order/Unlimited-Fibre-Extra-No-confirmation-email-received-and/m-p/1901796#M26446 <P>This ticket can now be closed. Finally got through to an extremely helpful agent, who found no order for my premises. So I started again and hey presto, order confirmation received in the form of an email.</P> Mon, 12 Dec 2022 17:30:58 GMT https://community.plus.net/t5/My-Order/Unlimited-Fibre-Extra-No-confirmation-email-received-and/m-p/1901796#M26446 carolfred2 2022-12-12T17:30:58Z