topic Re: What's Happening? in My Order

What's Happening?

DanielA1 — Thu, 08 Dec 2022 11:23:43 GMT

signed up for PlusNet broadband a month ago, router arrived last week and after a few issues were given a connection date of 6 September. Since then we have heard nothing at all, router is still in the box, not been told that we need to connect it or anything and the account status is still showing as being processed?

is there something i need to do, or do i wait to hear from PlusNet. Have tried ringing about 3 times this morning with no joy in getting through.

thanks

Re: What's Happening?

bobpullen — Thu, 08 Dec 2022 13:11:21 GMT

Hi Daniel,

I've no idea why you've not been receiving the email notifications but there are some updates on your order that can be viewed by logging into the Plusnet website and navigating here.

At a glance, I think there have been further delays

Re: What's Happening?

DanielA1 — Thu, 08 Dec 2022 14:26:21 GMT

Thank you, that's really helpful

No idea why we are not receiving emails - i have checked and it is correct. the only email we have had from Plusnet is the one confirming our order at the outset! very strange indeed

so we do we wait to hear from them now on the 10th as to what is happening - sorry, i've never changed providers before so really not sure of the protocol!

Re: What's Happening?

bobpullen — Thu, 08 Dec 2022 14:52:59 GMT

@DanielA1 - yes, it's a waiting game at the moment I'm afriad.

Don't worry too much about the email element. I've been looking at another case today and I've a suspicion somethign at our side may have prevented them from reaching you.

Apologies for all the confusion.