topic Re: Need to change my installation date in My Order

Need to change my installation date

Johnandkym — Wed, 07 Dec 2022 12:11:41 GMT

Hi

How do I change my installation date? It’s currently on the 6th of January but need to move it to the 26th of January but can’t find anywhere online to do it?

Thanks

Re: Need to change my installation date

jab1 — Wed, 07 Dec 2022 12:16:50 GMT

@Johnandkym There is no online facility for this, you need to contact Plusnet by phone.

Re: Need to change my installation date

Johnandkym — Wed, 07 Dec 2022 12:54:28 GMT

Hi

I can’t get through to anyone on the phone

Re: Need to change my installation date

jab1 — Wed, 07 Dec 2022 12:57:45 GMT

As in, 'they are taking forever to reply'? Sorry, but you will just have to keep trying - that is the only route. Unfortunately, Plusnet appear to be having 'staffing problems' at the moment.

Re: Need to change my installation date

dvorak — Wed, 07 Dec 2022 13:31:10 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Need to change my installation date

MatthewWheeler — Sun, 11 Dec 2022 12:28:22 GMT

Hi @Johnandkym

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

From looking at your account I can see you've spoken with our support team who have changed the appointment for you.

Let us know if there's anything else we can help with