topic Openreach engineer appointment in My Order

Openreach engineer appointment

bhavish — Mon, 05 Dec 2022 19:20:54 GMT

I was supposed to have an openreach engineer visit today between 8am to 1pm for full fibre setup. Unfortunately no one turned up. I did not receive any text or calls..absolutely nothing. If i miss an appointment, i may be charged. But what happens when it is from the other party? How am i made aware of when the appointment will be?
Waiting for openreach engineers is becoming really frustrating

Re: Openreach engineer appointment

Mav — Tue, 06 Dec 2022 10:10:16 GMT

Moderator's note(s):

Thread moved from Broadband to My Order.

Re: Openreach engineer appointment

Townman — Tue, 06 Dec 2022 11:55:39 GMT

Ofcom Automatic Compensation Scheme

Plusnet is signed up to the Ofcom Automatic Compensation Scheme - see Automatic Compensation. Plusnet will pay you automatic compensation in the following instances:

Delayed activation of your broadband and/or landline service
Delayed repair following a total loss of service
Missed appointments

For compensation to be paid, you must have a CONFIRMED date for the failed activity. To see what is happening in detail, check the ticket history on your account - log into the portal in another tab, return here and click the PN TICKET link below. Look at the details of the tickets; if there appears to be no recent activity, contact support.

Re: Openreach engineer appointment

adamwalker — Tue, 06 Dec 2022 12:42:00 GMT

Hi @bhavish,

I'm really sorry about the missed visit yesterday, I've spoken with Openreach who apologise too and advised this happened due to a shortage of engineers in your area.

We've booked a new appointment for you so I've added details and covered off what will happen with compensation on your account here: https://www.plus.net/wizard/?p=view_question&id=229698366

Adam