topic Re: PON light flashing in My Order

PON light flashing

cc86 — Thu, 01 Dec 2022 19:13:20 GMT

Had our FTTP appt today

Open reach came at 8. Had all the wires and bits in by 10. Then spent 2 hours on the phone due to the PON light flashing. He left at 12.30 saying he would stay on the line and let us know all was well later today

Well its 1900 now, no call. no internet and the PON light is still flashing. Been on the plusnet line in a queue for ages. Any ideas internet forum?

Thanks C

Re: PON light flashing

cc86 — Thu, 01 Dec 2022 21:32:01 GMT

update - at 2000 the plusnet helpline cut me off! assume it does that to everyone

Just tell me you're full for tonight rather than make me wait an hour before kicking me off

Re: PON light flashing

Baldrick1 — Mon, 05 Dec 2022 13:03:42 GMT

Moderator's Note

Duplicate post removed.

Re: PON light flashing

adamwalker — Tue, 06 Dec 2022 12:49:22 GMT

Hi @cc86, I'm really sorry about the issues with your connection so early on and for the difficulties getting in touch. I'll pass on some feedback about how we handle closing the support line at 8pm as that could have saved you a long wait.

Can you send me a PM with your username please so I can have a look into it for you? You'll just need to get your post count up to 5 before you'll be able to send a message.

Re: PON light flashing

Townman — Tue, 06 Dec 2022 15:19:58 GMT

Send a Personal Message

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Have made 5 or more posts
Have logged in (and out) at least twice and made 3 posts

Having attained the (Hooked) ranking a PM is sent as follows:-

Click on the staff member's name in the left panel
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