topic setup engineer booking confirmation in My Order

setup engineer booking confirmation

mblevs — Mon, 05 Dec 2022 12:00:44 GMT

Hi,

I got an engineer booking confirmation with a blank date... "An engineer is due to activate your Home Phone service on , ."

Am I to assume this has been booked for my requested date, or that no booking has been made?

Many thanks

Re: setup engineer booking confirmation

Townman — Mon, 05 Dec 2022 12:14:16 GMT

@mblevs

A warm welcome to the forums. Missing dates on emails is not helpful. Inspecting your ticket history (see the PN Tickets link below) might provide the missing information.

Re: setup engineer booking confirmation

mblevs — Mon, 05 Dec 2022 12:19:31 GMT

Thank you. I managed to get through on the phone line eventually and it has been sorted. The ticket history link is useful to know about though, thanks!

Re: setup engineer booking confirmation

Townman — Mon, 05 Dec 2022 12:28:36 GMT

FWIW I have again escalated the issue of the date being omitted from the email.