topic Re: Router en route? in My Order https://community.plus.net/t5/My-Order/Router-en-route/m-p/1900189#M26231 <P>Thanks for bringing this to our attention <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116743">@Kwetla</a> and I'm sorry it's taken so long to get back to you. There's only about 4 front line staff members working on the forums at the minute so we're thin on the ground.</P> <P>&nbsp;</P> <P>I can see there was an issue with the component on the account so it never got sent out, however, I have sorted that out for you. I will keep an eye on this and make sure you receive the router. My next response will be on Tuesday.</P> <P>&nbsp;</P> <P>Once again, i am sorry about this.</P> Thu, 01 Dec 2022 12:03:47 GMT willcutforth 2022-12-01T12:03:47Z Router en route? https://community.plus.net/t5/My-Order/Router-en-route/m-p/1899810#M26195 <P>I rang Plusnet on the 14th Nov to ask about issues with my internet, and they suggested I upgrade to the new router (Hub Two).&nbsp;</P><P>However, I had no email confirmation of this upgrade, and no new router has arrived in the post. How long does it normally take?</P><P>Do i need to ring them again?</P> Mon, 28 Nov 2022 16:03:31 GMT https://community.plus.net/t5/My-Order/Router-en-route/m-p/1899810#M26195 Kwetla 2022-11-28T16:03:31Z Re: Router en route? https://community.plus.net/t5/My-Order/Router-en-route/m-p/1900189#M26231 <P>Thanks for bringing this to our attention <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116743">@Kwetla</a> and I'm sorry it's taken so long to get back to you. There's only about 4 front line staff members working on the forums at the minute so we're thin on the ground.</P> <P>&nbsp;</P> <P>I can see there was an issue with the component on the account so it never got sent out, however, I have sorted that out for you. I will keep an eye on this and make sure you receive the router. My next response will be on Tuesday.</P> <P>&nbsp;</P> <P>Once again, i am sorry about this.</P> Thu, 01 Dec 2022 12:03:47 GMT https://community.plus.net/t5/My-Order/Router-en-route/m-p/1900189#M26231 willcutforth 2022-12-01T12:03:47Z