topic Re: Can't send router? in My Order

Can't send router?

7up — Fri, 25 Nov 2022 20:02:55 GMT

We've moved. Apparently it's full fibre here, cust service rep on phone said they'd send engineer to do their thing including drilling a hole through the wall.. (even though there's a modern here already installed)..
A day later were told that the router can't be sent as the system won't allow it but we're still being charged from the day the engineer came.
Sent pm to @bobpullen but no reply.. can someone help please?

Re: Can't send router?

Baldrick1 — Fri, 25 Nov 2022 21:12:03 GMT

Moderator’s Note

This topic has been moved from Full Fibre to My Order

Re: Can't send router?

bobpullen — Sat, 26 Nov 2022 09:49:14 GMT

@7up - I've replied to your PM.

In the meantime, the Hub One can be used by running an ethernet cable from it's dedicated WAN port to a LAN port on the ONT.

Re: Can't send router?

7up — Sat, 26 Nov 2022 10:13:12 GMT

Thanks Bob, just plugged in the hub 1 and we're online!

Call centre person needs your expertise loll

Thanks again!

Re: Can't send router?

RobPN — Sat, 26 Nov 2022 10:28:02 GMT

Welcome to the FTTP club @7up