https://community.plus.net/t5/My-Order/Database-won-t-accept-surname-for-bt-switch/m-p/1899256#M26144 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note(s):</STRONG> <P>Thread moved from <EM>Broadband</EM> to <EM>My Order.</EM></P> </DIV> Thu, 24 Nov 2022 16:49:48 GMT Mav 2022-11-24T16:49:48Z https://community.plus.net/t5/My-Order/Database-won-t-accept-surname-for-bt-switch/m-p/1899251#M26143 Hi there<BR /><BR />I tried switching BT Home Essentials. My surname is a single letter. Unfortunately neither plusnet nor bt could enter a single letter when checking my national insurance number. <BR />I asked if I could send a photo of my dwp entitlement letter as proof but it can't be done that way. <BR /><BR />Can anyone help please? Thu, 24 Nov 2022 16:34:34 GMT https://community.plus.net/t5/My-Order/Database-won-t-accept-surname-for-bt-switch/m-p/1899251#M26143 akirsten13 2022-11-24T16:34:34Z https://community.plus.net/t5/My-Order/Database-won-t-accept-surname-for-bt-switch/m-p/1899256#M26144 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note(s):</STRONG> <P>Thread moved from <EM>Broadband</EM> to <EM>My Order.</EM></P> </DIV> Thu, 24 Nov 2022 16:49:48 GMT https://community.plus.net/t5/My-Order/Database-won-t-accept-surname-for-bt-switch/m-p/1899256#M26144 Mav 2022-11-24T16:49:48Z