Delayed activation no date

jordangellis99 — Wed, 16 Nov 2022 21:59:00 GMT

Hi, I signed up recently and have only had issues with Plusnet. I moved into a property which had an existing Plusnet line cancelled on the 29/10.

I was told on signup that due to this we’d send a router and get you activated within days. The phone line was activated very quickly.

I then had a router dispatched which has arrived. Yesterday I was told there will be a delay with my broadband, called yourselves and you didn’t know why. I was now told my address had a spelling issue by yourselves when it went to Openreach and it could be up to another week without internet. I was then told my copper line is setup but I can’t use that temporarily until my fibre is installed which I believe was existing until 29/10

I work from home and physically cannot work at the moment, I have no bt hot spots, poor phone signal and no where feasible I can go for internet. I log into the system now and am told We're waiting for confirmation that your broadband order, due {strCustActivationdate}. I currently have crucial work to do and next week am having to go abroad for exams.

Please can something be done to help me with this

Re: Delayed activation no date

adamwalker — Mon, 21 Nov 2022 15:14:55 GMT

Hi there Jordan, I'm really sorry for the delays in getting your connection up and running.

We're facing quite a lot of delays at the moment as a knock-on effect from recent industrial action so it's taking longer than we'd like in some cases.

I've checked and an activation date of 15/12/22 has been set against the order now so everything should be working on that date for you and apologies again for the delays.

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Delayed activation no date

Re: Delayed activation no date