topic Re: Web page displayed error during upgrade in My Order

Web page displayed error during upgrade

rmeilg — Thu, 17 Nov 2022 20:19:48 GMT

Would a Plus net official be able to answer a private query please? I upgraded to Full Fibre and on the last page (of the upgrade process) it said error occurred. I have had an email about a new/pre contract through. Just hope the BT engineer is booked.

Thanks

Neil

Re: Web page displayed error during upgrade

Baldrick1 — Thu, 17 Nov 2022 20:42:38 GMT

Moderators Note

This topic has been moved from My Account\Billing to My Order.

Re: Web page displayed error during upgrade

Townman — Fri, 18 Nov 2022 10:47:02 GMT

Use the PN Tickets link below to inspect the detail of the ordering process on your account. You should log into the member centre in another tab BEFORE clicking the link.

Re: Web page displayed error during upgrade

willcutforth — Mon, 21 Nov 2022 14:34:12 GMT

Hey there @rmeilg did you manage to sort it out or do you need me to have a look?