https://community.plus.net/t5/My-Order/Boradband-Stuck-on-step-5-Activating-your-line/m-p/1898259#M26013 <P>Hi,I ordered Broadband a week and my phoine line is activated but I am still stuck on Step 5: Activating your line. The date seems to be not showing correctly, showing "<SPAN>{strCustActivationDate}" and seems like a error.<BR /></SPAN></P><P>&nbsp;</P><P><SPAN>Is there anyway to check when this date is?<BR />Thanks C0mmanderCrud</SPAN></P><P>&nbsp;</P> Fri, 18 Nov 2022 09:18:49 GMT C0mmanderCrud 2022-11-18T09:18:49Z https://community.plus.net/t5/My-Order/Boradband-Stuck-on-step-5-Activating-your-line/m-p/1898259#M26013 <P>Hi,I ordered Broadband a week and my phoine line is activated but I am still stuck on Step 5: Activating your line. The date seems to be not showing correctly, showing "<SPAN>{strCustActivationDate}" and seems like a error.<BR /></SPAN></P><P>&nbsp;</P><P><SPAN>Is there anyway to check when this date is?<BR />Thanks C0mmanderCrud</SPAN></P><P>&nbsp;</P> Fri, 18 Nov 2022 09:18:49 GMT https://community.plus.net/t5/My-Order/Boradband-Stuck-on-step-5-Activating-your-line/m-p/1898259#M26013 C0mmanderCrud 2022-11-18T09:18:49Z https://community.plus.net/t5/My-Order/Boradband-Stuck-on-step-5-Activating-your-line/m-p/1898274#M26018 <P>A warm welcome to the forums.&nbsp; This generic delayed order help might assist you...</P> <P><STRONG>Delayed orders</STRONG></P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"> <P>There are a multitude of reasons why order processing might be reported as delayed and usually it is nothing to be too concerned about, but there are exceptions. The following are some of the common causes of orders being delayed...</P> <UL> <LI>The user told their existing supplier that they are moving and the consequential action by their existing supplier will prevent any new ISP placing orders to take over the service - this needs affirmative action with the existing supplier</LI> <LI>The existing circuit to the property cannot be identified in BT Openreach's systems due to errors in their data - this can give rise to the need for special processes (ORDI and Bridge cases) with BTOR to correct THEIR data</LI> <LI>Something was not quite right with the order raised by Plusnet - these are usually sorted quickly</LI> <LI>BT Openreach do not have engineering resources available in the usual timeframe</LI> </UL> <P>To see what is happening in detail, check the ticket history on your account - log into the portal in another tab, return here and click the PN TICKET link below. Look at the details of the tickets; if there appears to be no recent activity, contact support.</P> </DIV> <P>&nbsp;</P> Fri, 18 Nov 2022 11:01:10 GMT https://community.plus.net/t5/My-Order/Boradband-Stuck-on-step-5-Activating-your-line/m-p/1898274#M26018 Townman 2022-11-18T11:01:10Z https://community.plus.net/t5/My-Order/Boradband-Stuck-on-step-5-Activating-your-line/m-p/1898288#M26025 <P>Thanks alot Townman</P><P>this has infomation on it that showed me the hopefully correct date<BR />CommanderCrud</P> Fri, 18 Nov 2022 12:13:12 GMT https://community.plus.net/t5/My-Order/Boradband-Stuck-on-step-5-Activating-your-line/m-p/1898288#M26025 C0mmanderCrud 2022-11-18T12:13:12Z