topic No Engineer arrived between 8am and 1pm in My Order

No Engineer arrived between 8am and 1pm

JamboUnchained — Mon, 14 Nov 2022 13:33:59 GMT

There's supposed to be an engineer arriving today to setup my fiber connection between 8am and 1pm, but they've not arrived, what's the situation?

Re: No Engineer arrived between 8am and 1pm

Baldrick1 — Mon, 14 Nov 2022 13:42:18 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: No Engineer arrived between 8am and 1pm

Baldrick1 — Mon, 14 Nov 2022 14:42:23 GMT

@JamboUnchained

Bumping posts is against Forum rules and will be removed.

Sorry that the promised visit has not been fulfilled by Openreach. Out of interest are you waiting to have Full Fibre installed? I ask because if you already have a working phone line an engineer normally does not need to visit the property for a FTTC installation.

Your options are to either ring in or wait until a Plusnet staffer comes along. They are quite stretched at the moment so you might have a day or so wait.

Re: No Engineer arrived between 8am and 1pm

JamboUnchained — Mon, 14 Nov 2022 14:52:42 GMT

Hi, Baldrick, sorry for jumping the gun, I've just spoken to plusnet on the phone and they're handling things from here

cheers

Re: No Engineer arrived between 8am and 1pm

Baldrick1 — Mon, 14 Nov 2022 15:07:29 GMT

@JamboUnchained

No problem. If you have future problems and you think that we may be able to help then please don't hesitate to come back.