topic Moving into new home - Home Phone - Order cancelled in My Order

Moving into new home - Home Phone - Order cancelled

nmcgann — Tue, 08 Nov 2022 18:16:34 GMT

I have just bought a house and signed up for Broadband and home phone (ticking the option to take over the old number - previous occupant was with BT, but has moved out of area so wouldn't be taking their number with them). I received acknowledgement of order and have an activation date of 30/11/22.

Today I got an email saying "Home Phone - Order cancelled". I certainly didn't cancel it so what is going on?

Re: Moving into new home - Home Phone - Order cancelled

MisterW — Tue, 08 Nov 2022 18:32:36 GMT

If the previous occupant has cancelled their BT service ( which is likely ) then there will be a cease on the line. Until that completes then any other ISP trying to place an order will get it cancelled

Re: Moving into new home - Home Phone - Order cancelled

nmcgann — Tue, 08 Nov 2022 20:50:30 GMT

Do Plusnet keep trying automatically?

Re: Moving into new home - Home Phone - Order cancelled

MisterW — Wed, 09 Nov 2022 05:15:33 GMT

Provisioning will be notified of the cancellation and should resubmit the rider but if I were you I'd call customer services just to check exactly what caused the cancellation.

Re: Moving into new home - Home Phone - Order cancelled

MisterW — Wed, 09 Nov 2022 07:17:24 GMT

You could also login to the member centre and see if there is more information on any closed tickets https://www.plus.net/member-centre/login?p=search&view_by=30days