topic Re: Full fibre install, no Engineer for appt in My Order

Full fibre install, no Engineer for appt

Nick66 — Fri, 04 Nov 2022 14:33:17 GMT

Order placed 30th Sept

Appt booked for today (5th Nov) 8-1

Open reach guys in neighbourhood week before last scoping out the routing etc

Router delivered 1st Nov

No sign of engineer to install, no phone/txt or email contact.

Who do i get in touch with to follow up?

Many thanks

Re: Full fibre install, no Engineer for appt

MisterW — Fri, 04 Nov 2022 14:35:38 GMT

Appt booked for today (5th Nov)

@Nick66 today is the 4th!

Re: Full fibre install, no Engineer for appt

jan — Fri, 04 Nov 2022 15:02:55 GMT

Sorry I replied to the wrong thread!

Re: Full fibre install, no Engineer for appt

Nick66 — Fri, 04 Nov 2022 15:05:33 GMT

Sorry typo meant the 4th not 5th !!

Re: Full fibre install, no Engineer for appt

TheMightyAJ — Wed, 09 Nov 2022 18:03:44 GMT

Hi @Nick66,

I'm very sorry for the delay in getting back to you this week, we've been a bit busier than anticipated. I've reviewed your account this afternoon and I can see that this has since been addressed by our Provisioning Team, here.