topic Re: Full fibre install, no Engineer, no information in My Order

Full fibre install, no Engineer, no information

jan — Fri, 04 Nov 2022 13:10:16 GMT

Hi,

So I have been waiting in this morning 08:00 - 13:00 for an engineer to install full fibre. Apparently "plusnet will keep you informed if they have a mobile number for you" (they do).

No one has been in contact and no engineer has turned up. What was the fee they charge if we're not here when they turn up? Is there a reciprocal arrangement? I've lost half a day at £150

Re: Full fibre install, no Engineer, no information

dvorak — Fri, 04 Nov 2022 13:12:22 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Full fibre install, no Engineer, no information

jan — Fri, 04 Nov 2022 14:11:02 GMT

What I really want to know is can I still expect an engineer today? How long can I expect to wait until someone contacts me to tell me what's going on?

Re: Full fibre install, no Engineer, no information

jan — Fri, 04 Nov 2022 15:25:33 GMT

The engineer still hasn't shown & plusnet support have no information as to whether they will turn up today or not. What I'm wondering is whether my FTTC connection will die today & leave me with no internet?

Re: Full fibre install, no Engineer, no information

jab1 — Fri, 04 Nov 2022 16:28:08 GMT

@jan The chances are your FTTC connection won't die until they start the FTTP connection work.