https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896013#M25789 <P>Solid, or flashing?</P> Thu, 03 Nov 2022 07:05:31 GMT jab1 2022-11-03T07:05:31Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896010#M25786 I have been advised the broadband will be activated before 23:59 but it’s more than 7 hrs the following day I still have no broadband. I got phone line activated message but not broadband activation message. Any help or Advil guys <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@3681646702FDFD32BCA97E2E5F1BDDD5/images/emoticons/huh.gif" alt="Huh" title="Huh" /> Thu, 03 Nov 2022 06:48:24 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896010#M25786 Sarav1984 2022-11-03T06:48:24Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896011#M25787 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116115">@Sarav1984</a> If you switch on and connect the Hub, what colour is the light?</P> Thu, 03 Nov 2022 06:57:19 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896011#M25787 jab1 2022-11-03T06:57:19Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896012#M25788 Orange Thu, 03 Nov 2022 07:04:07 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896012#M25788 Sarav1984 2022-11-03T07:04:07Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896013#M25789 <P>Solid, or flashing?</P> Thu, 03 Nov 2022 07:05:31 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896013#M25789 jab1 2022-11-03T07:05:31Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896014#M25790 Solid Thu, 03 Nov 2022 07:09:18 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896014#M25790 Sarav1984 2022-11-03T07:09:18Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896015#M25791 <P>OK, then maybe the connection hasn't been completed. I'm afraid you will have to wait for a Plusnet staff member to pick this up.</P> Thu, 03 Nov 2022 07:12:02 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896015#M25791 jab1 2022-11-03T07:12:02Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896016#M25792 Yes. I assumed so. Thanks for the replies.. much appreciated. Thu, 03 Nov 2022 07:21:01 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896016#M25792 Sarav1984 2022-11-03T07:21:01Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896021#M25793 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG>Moderators Note</STRONG> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Order</P> </DIV> Thu, 03 Nov 2022 08:26:49 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896021#M25793 Baldrick1 2022-11-03T08:26:49Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896080#M25796 <P>"Before midnight on the Nth" means "before 00:00:00 on the Nth".</P> Thu, 03 Nov 2022 12:47:02 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896080#M25796 Townman 2022-11-03T12:47:02Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896081#M25797 <P>So the OP is over 19 hours late?</P> Thu, 03 Nov 2022 12:49:03 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896081#M25797 jab1 2022-11-03T12:49:03Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896086#M25798 Issue resolved. Hard reset / factory reset done after having a chat with the customer care.. no message of broadband activated even though it is activated after hard reset. Thu, 03 Nov 2022 13:09:10 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896086#M25798 Sarav1984 2022-11-03T13:09:10Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896088#M25799 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/116115">@Sarav1984</a> My apologies -&nbsp; I should have suggested that earlier. Obviously need more coffee before repling, first thing in a morning. <span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Thu, 03 Nov 2022 13:12:08 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896088#M25799 jab1 2022-11-03T13:12:08Z https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896089#M25800 Thank you. Finally I will be able to work. Yay!!! Thu, 03 Nov 2022 13:13:10 GMT https://community.plus.net/t5/My-Order/Phone-line-activated-but-not-broadband/m-p/1896089#M25800 Sarav1984 2022-11-03T13:13:10Z