topic Re: Order Delayed in My Order

Order Delayed

wavesjess — Tue, 01 Nov 2022 19:32:45 GMT

I got a message from Plusnet a few days back saying my order had been delayed. I phoned and managed to get through to a person who explained that it was due to the old broadband termination date not having taken effect. I was ensured that this was now fixed as this date had passed and that my order would now be put through and i would get an email. However, all i’ve gotten is another text three days later saying my order is delayed? Not reason, nothing on my account to say why, and after waiting over an hour on the phone and not getting through to anyone I gave up. Anyone know why I’ve got this again? Tempted to just cancel if this is what it’s going to be like.

Re: Order Delayed

Mrtn1 — Tue, 01 Nov 2022 19:50:03 GMT

Wavesjess can you help me, I’m frustrated I can’t find how to post a question on here!

In advance good luck with getting your problem sorted out, m

Re: Order Delayed

jab1 — Tue, 01 Nov 2022 19:55:33 GMT

@Mrtn1 You have just posted one! To post your own, click the 'Start a Topic' box at the top of the relevant board.

Re: Order Delayed

Mrtn1 — Wed, 02 Nov 2022 16:08:19 GMT

Thank you John, But I'm having problem, as there is no button for start a topic my end!! but thanks

Re: Order Delayed

jab1 — Wed, 02 Nov 2022 16:14:49 GMT

@Mrtn1 Are you using a phone/tablet or a desktop/laptop? It shows as seen in the picture below (on a laptop).

Re: Order Delayed

Mrtn1 — Wed, 02 Nov 2022 16:31:38 GMT

Hi Jon, I'm on a Macbook, thanks Martin

Re: Order Delayed

jab1 — Wed, 02 Nov 2022 16:35:50 GMT

@Mrtn1 You have selected 'Board Options' - the button you need is the 'Start a Topic' one -pink and to the left of the drop-down in you screenshot.

Re: Order Delayed

Mrtn1 — Wed, 02 Nov 2022 16:40:09 GMT

thanks Jon 👍

Re: Order Delayed

TheMightyAJ — Thu, 03 Nov 2022 19:53:35 GMT

Hey @wavesjess,

Just a heads up, I've logged a response on the other thread you have open as this one got a little bit off topic