topic Re: Broadband not delivered in My Order

Broadband not delivered

charlieg — Wed, 26 Oct 2022 10:45:28 GMT

Hi there,

not sure if anyone can help,

My broadband order tracker says "checking your line"

it has been like this for over 1 week,

please could someone give me an accurate ETA as I work from home for the NHS and not having any internet is quite distressing.

Re: Broadband not delivered

Gandalf — Sat, 29 Oct 2022 15:35:40 GMT

Hi @charlieg,

I've just checked your order and I can confirm your broadband's due to go live on the 1st November before midnight.

Let us know if you have any issues.

Re: Broadband not delivered

charlieg — Mon, 31 Oct 2022 14:31:56 GMT

I think someone tried to deliver it yesterday, will they try again? Or will they leave it at the post office?

Re: Broadband not delivered

jab1 — Mon, 31 Oct 2022 14:36:55 GMT

@charlieg Deliver what - your Hub?

Re: Broadband not delivered

Townman — Mon, 31 Oct 2022 18:00:46 GMT

@jab1 if it was the Post Office, then yes then the hub. Hub deliveries are now tracked.

@charlieg the post office will do whatever you now ask them to do given that you were not in when they arrived - they ought to have posted it through the letterbox!

Re: Broadband not delivered

jab1 — Mon, 31 Oct 2022 19:33:17 GMT

@Townman Agreed - was a bit distracted when I posted that. There should have been a card left, with alternatives.

Re: Broadband not delivered

bobpullen — Tue, 01 Nov 2022 09:38:13 GMT

@charlieg wrote:
I think someone tried to deliver it yesterday, will they try again? Or will they leave it at the post office?

I've just sent you an email/SMS with the tracking reference. I suspect you can either pick up from your local sorting office or alternatively arrange re-delivery using the link I've provided you with.