topic Re: No router delivered in My Order

No router delivered

ilnino — Fri, 28 Oct 2022 08:47:39 GMT

Hey, engineer is currently installing fibre
The router that was due a week ago is not here..
Tried to call but on hold and had to give up..
Anyone help with this?

Re: No router delivered

Baldrick1 — Fri, 28 Oct 2022 08:57:22 GMT

Moderators Note

This topic has been moved from My Router to My Order

Re: No router delivered

jab1 — Fri, 28 Oct 2022 08:57:53 GMT

Which router do you currently have?

Re: No router delivered

ilnino — Fri, 28 Oct 2022 09:00:06 GMT

it’s newly installed so didn’t have one one currently

Re: No router delivered

jab1 — Fri, 28 Oct 2022 09:06:51 GMT

That is a pity, I was hoping you did have one - we could possibly have helped you reconfigure it.

Re: No router delivered

SpendLessTime — Fri, 28 Oct 2022 09:35:42 GMT

@ilnino

Hi. Staff are currently taking 2 days to respond to new posts here so it will be quicker to keep phoning and wait to talk to someone.

Re: No router delivered

Townman — Fri, 28 Oct 2022 10:32:47 GMT

Router delivery is now tracked - I have flagged this thread for inspection.

Re: No router delivered

bobpullen — Fri, 28 Oct 2022 10:37:04 GMT

@ilnino - the router was delivered on 21/10 to a 'safe place' according to Royal Mail. I'll drop you a note containing the tracking reference.

Re: No router delivered

Townman — Mon, 31 Oct 2022 18:10:32 GMT

@ilnino

Out of interest, does your property have a traditional letter box (as opposed to a box on the wall for example)?

These routers were designed and packaged to be letter box friendly ... so I'm wondering why it was left "in a safe place".