topic Re: Not getting compensation for a failed engineer appointment. in My Order

Not getting compensation for a failed engineer appointment.

weeally46 — Thu, 27 Oct 2022 07:54:45 GMT

Hello,

There was a fault on my phoneline. Plusnet booked an engineer to come to my property on the 14th of october, the engineer never showed up. I raised this with I think Aron on the phone and he said he would credit my account with 26.80 for a failed engineer appointment.

I have not recieved any credit on my account. Could someone please look into this for me?

Alastair

Re: Not getting compensation for a failed engineer appointment.

Anonymous — Thu, 27 Oct 2022 09:14:38 GMT

I don't think that these credits appear on your online account, but are shown on your next bill?

Re: Not getting compensation for a failed engineer appointment.

Baldrick1 — Thu, 27 Oct 2022 11:43:44 GMT

@weeally46

If you read this. https://www.plus.net/help/legal/automatic-compensation/ it will be added to your account within 30 days.