https://community.plus.net/t5/My-Order/Moving-home/m-p/1894946#M25615 <P>I rang Plusnet regarding moving house, the guy I spoke to was very helpful and talked me in to getting a faster speed broadband for an extra £2 per month. I received an email today to say my router had been posted and a charge of £6.99 for postage would be added to my next bill. I was not informed that I would be charged for postage, is this right ?&nbsp;</P> Wed, 26 Oct 2022 15:49:44 GMT Vickidav 2022-10-26T15:49:44Z https://community.plus.net/t5/My-Order/Moving-home/m-p/1894946#M25615 <P>I rang Plusnet regarding moving house, the guy I spoke to was very helpful and talked me in to getting a faster speed broadband for an extra £2 per month. I received an email today to say my router had been posted and a charge of £6.99 for postage would be added to my next bill. I was not informed that I would be charged for postage, is this right ?&nbsp;</P> Wed, 26 Oct 2022 15:49:44 GMT https://community.plus.net/t5/My-Order/Moving-home/m-p/1894946#M25615 Vickidav 2022-10-26T15:49:44Z https://community.plus.net/t5/My-Order/Moving-home/m-p/1894953#M25616 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115941">@Vickidav</a>&nbsp; Welcome to the Community forum.</P> <P>Yes it’s normal practice to pay the P&amp;P charge, though I agree, you should have been told at the time.</P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG style="font-family: inherit; font-size: 10pt; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Moderators Note</STRONG><BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Order</P> </DIV> Wed, 26 Oct 2022 16:06:14 GMT https://community.plus.net/t5/My-Order/Moving-home/m-p/1894953#M25616 Baldrick1 2022-10-26T16:06:14Z https://community.plus.net/t5/My-Order/Moving-home/m-p/1894965#M25620 <P>Ok, thank you for letting me know&nbsp;</P> Wed, 26 Oct 2022 17:13:14 GMT https://community.plus.net/t5/My-Order/Moving-home/m-p/1894965#M25620 Vickidav 2022-10-26T17:13:14Z