https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894687#M25571 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Tue, 25 Oct 2022 07:37:39 GMT Baldrick1 2022-10-25T07:37:39Z https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894525#M25566 <P>Hi all,</P><P>I like I'm sure others on here work from home, and therefore an internet connection is critical. I'm considering upgrading my contract to full fibre which we've been able to get where I live for some time. However, one thing I am aware of is there have been a number of blocked ducting issues here requiring the 'next level' of intervention by Openreach (when they can get to you) so my question is, in the event of an install failure due to something like blocked ducting that can't be resolved at install time (or A N Other issue) will the standard fibre/copper broadband remain untouched after said failed install and live until such time that the fibre installation can be complete successfully?</P><P>Thanks in advance for responses / feedback on others experiences.</P> Mon, 24 Oct 2022 10:08:47 GMT https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894525#M25566 IggyIggins 2022-10-24T10:08:47Z https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894557#M25567 <P>Normally Openreach either install the fibre cable or pull through a rope before the installation date. If the duct is blocked they won’t try to install until that is fixed.</P> Mon, 24 Oct 2022 12:13:00 GMT https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894557#M25567 TheJayBee 2022-10-24T12:13:00Z https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894651#M25568 <P>We had a backup just in case. I used my o2 usb tethered and it worked fine until our internet was sorted. To be fair though our issues weren't because of plusnet or openreach but we both work from home and both of us just used our mobiles and it worked decently.</P> Mon, 24 Oct 2022 19:18:12 GMT https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894651#M25568 RHines 2022-10-24T19:18:12Z https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894668#M25569 <P>Yes, unfortunately for me the mobile and internet service where I live, despite being in a town surrounded by thousands of other homes is all but non-existent, so I can't share my phone's wi-fi / web connection.</P><P>I've gambled and ordered a 145 Meg line in the hopes it goes smoothly. 30th of November is D-Day!</P> Tue, 25 Oct 2022 06:36:20 GMT https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894668#M25569 IggyIggins 2022-10-25T06:36:20Z https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894687#M25571 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Tue, 25 Oct 2022 07:37:39 GMT https://community.plus.net/t5/My-Order/What-happens-if-there-s-a-fibre-install-problem/m-p/1894687#M25571 Baldrick1 2022-10-25T07:37:39Z