https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894578#M25537 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG>Moderators Note</STRONG> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Mon, 24 Oct 2022 12:39:50 GMT Baldrick1 2022-10-24T12:39:50Z https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894547#M25529 <P>New PlusNet customer and really unimpressed. Service was supposed to go live on Friday - it didn't. No communication from PlusNet.</P><P>Called on Saturday was told the relevant teams aren't working and they'd update me on Monday - they haven't.<BR /><BR />Home internet is vital for my business. At expense to myself, I've had to move somewhere temporarily to be online.&nbsp;</P> Mon, 24 Oct 2022 12:00:23 GMT https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894547#M25529 tnwilliams25 2022-10-24T12:00:23Z https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894551#M25530 <P>In what way did it not 'go live'? Have you tried connecting the Hub? If so what was/is the result?</P> Mon, 24 Oct 2022 12:08:20 GMT https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894551#M25530 jab1 2022-10-24T12:08:20Z https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894555#M25531 Yes, a solid orange light for 4 days running. Mon, 24 Oct 2022 12:11:53 GMT https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894555#M25531 tnwilliams25 2022-10-24T12:11:53Z https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894559#M25532 <P>What lights are on your ONT?</P> Mon, 24 Oct 2022 12:14:24 GMT https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894559#M25532 TheJayBee 2022-10-24T12:14:24Z https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894563#M25533 <P>Assuming a Hub 2, what username shows on the screen as in the picture below?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.Hub2 broadband.png" style="width: 999px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/39176i172ED7D6E9336D8D/image-size/large?v=v2&amp;px=999" role="button" title="3.Hub2 broadband.png" alt="3.Hub2 broadband.png" /></span></P> Mon, 24 Oct 2022 12:16:07 GMT https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894563#M25533 jab1 2022-10-24T12:16:07Z https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894564#M25534 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/60497">@TheJayBee</a> I'm guessing this is an FTTC connection - ONT not used in this situation.</P> Mon, 24 Oct 2022 12:17:20 GMT https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894564#M25534 jab1 2022-10-24T12:17:20Z https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894568#M25535 <P>This is the full fibre forum.</P> Mon, 24 Oct 2022 12:20:55 GMT https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894568#M25535 TheJayBee 2022-10-24T12:20:55Z https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894569#M25536 <P>I know it is - I suspect the OP has posted in the wrong one - I have asked for it to be moved.</P> Mon, 24 Oct 2022 12:23:32 GMT https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894569#M25536 jab1 2022-10-24T12:23:32Z https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894578#M25537 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG>Moderators Note</STRONG> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Mon, 24 Oct 2022 12:39:50 GMT https://community.plus.net/t5/My-Order/Delays-getting-service-set-up/m-p/1894578#M25537 Baldrick1 2022-10-24T12:39:50Z