Engineer No Show & No Communication

sb4 — Fri, 21 Oct 2022 19:27:48 GMT

I see I am far from alone in this problem...

So, having waited about a month and having had an engineer confirmed date, I took the morning off work for the 8am - 1pm visit. I work for the NHS so this meant all my patients had to be cancelled.

The engineer did not arrive. I rang Customer Services twice - 2 lots of 30 minutes - no answer.

In the end ,I submitted a support ticket which it says I should get a reply to in 5 working days or less.

To be honest, I don't care whose fault it is, I'm paying for a Service and it's from Plusnet and if they can't be bothered to even communicate with me (though they are happy to take my money from my bank account) I am taking my business elsewhere. It's just not good enough

Re: Engineer No Show & No Communication

SammyM — Mon, 24 Oct 2022 12:31:40 GMT

Hiya @sb4,

I'm really sorry for the experience you are having with your connection and for the delay in getting back to you.

We're quite chocka at the moment, but I can understand how frustrating this is. I can see you have raised this to our higher escalations team and your case handler has replied here.

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Engineer No Show & No Communication

Re: Engineer No Show & No Communication