topic Re: Early Activation in My Order

Early Activation

NewHome2022 — Thu, 20 Oct 2022 10:15:51 GMT

Hello, Is there anyway I can get connected to my service prior to the given date of the 27/10/22. I have the router and the property is a new build with no previous owners?

Thanks

Re: Early Activation

jab1 — Thu, 20 Oct 2022 10:22:11 GMT

@NewHome2022 I doubt it - these dates are based on Openreach engineer availability, and as you may be aware, they are currently in dispute, so time-frames are quite stretched.

Re: Early Activation

Gandalf — Fri, 21 Oct 2022 18:05:21 GMT

Hi @NewHome2022,

I'm sorry for how long it's taking to get you up and running at your new property.

Do you have the Openreach modem (also known as the ONT) fitted already?

Re: Early Activation

NewHome2022 — Sat, 22 Oct 2022 03:27:27 GMT

Hello Gandalf
Thanks for replying. Yes I do have that installed at my new address.

Re: Early Activation

Gandalf — Sat, 22 Oct 2022 09:07:35 GMT

Hi @NewHome2022

If you connect an ethernet cable into the red WAN port of the Plusnet router and then into port 1 of the Openreach modem, what lights show up on the modem?

If they’re all green apart from possibly LOS, then send me a private message with the serial number of the Openreach modem and we could try cancelling the order and doing a remote activition instead.

If there’s an issue with the external network and the remote activation fails, it may take longer to get you online as we’d have restarted the order from scratch again.

Let me know if you’d want to give it a go though.

Re: Early Activation

MisterW — Sat, 22 Oct 2022 14:26:54 GMT

If they’re all green apart from possibly LOS

Yes, LOS should be OFF