topic Another Order Delayed in My Order

Another Order Delayed

mickeymonk — Wed, 19 Oct 2022 11:09:55 GMT

Signed up for Plusnet last night andthey took my money saying an engineer would visit on the 28th October. This morning I received a text saying my order has been delayed.

It seems, with the number of comments on here and eslewhere, that this has become standard practice for Plusnet.

Tried phoning support but, as others have said, I gave up after being on hold primarily for 1 hour and secondly for 45 minutes.

Can someone from Plusnet please advise when my order will be progressed?

Re: Another Order Delayed

Gandalf — Thu, 20 Oct 2022 15:12:09 GMT

Hi there,

I'm really sorry there's a problem already and how long you've tried to wait to get through to us.

Having looked into this, I can see our systems had failed to place your order with our suppliers so I'm manually arranging this. We should be able to provide an update within 3 days to confirm when the engineer will be visiting you.

If you have further queries, feel free to let me know.

Re: Another Order Delayed

mickeymonk — Thu, 20 Oct 2022 21:43:07 GMT

Hi Gandalf and thank you for looking into the problem and manually arranging the order.

At 16:10 today i received a text advising that an order has been placed with your suppliers..

However 5 hours later at 21:40 I received another text saying "Your broadband order has been delayed. For details please call ..... etc."

What is going on?

This does not instill much confidence in Plusnet

Re: Another Order Delayed

adamwalker — Mon, 24 Oct 2022 15:54:40 GMT

Hi @mickeymonk,

I've just checked and can see that an appointment has been booked in for between 13:00 and 18:00 on the 31st. Please let me know if you can't be available.

Re: Another Order Delayed

mickeymonk — Mon, 24 Oct 2022 17:03:49 GMT

Thank you Adam. I've put Monday 31st Oct in my diary, it is absolutely fine.

I have not had any other message to inform me of this appointment, however.

At 11.10am today I received another text message

"Your broadband order has been delayed. For details please call etc....."

Re: Another Order Delayed

TheMightyAJ — Wed, 26 Oct 2022 15:50:29 GMT

Hey @mickeymonk,

I'm very sorry for any concern that this may have caused. I've taken a look into this today and it appears that the initial orders had been rejected, however I can see that our Provisioning Team is currently reviewing this and will be in touch with an update as soon as possible.