https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893568#M25298 Hi John , I have set the router up and it is just staying amber and saying no connection. Wed, 19 Oct 2022 09:53:09 GMT Yiddolove 2022-10-19T09:53:09Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893564#M25296 My phone line is activated and I received the text to say so , but I haven’t received a text about my broadband , I presumed this would be active the Same day as my phone line is ? Can anyone check this for me ? I have tried to call customer services but have been on hold for over 40 mins.<BR /><BR />Thanks Les Wed, 19 Oct 2022 09:46:17 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893564#M25296 Yiddolove 2022-10-19T09:46:17Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893565#M25297 <P>Have you tried the broadband connection - i.e, fired it up?</P> Wed, 19 Oct 2022 09:48:54 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893565#M25297 jab1 2022-10-19T09:48:54Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893568#M25298 Hi John , I have set the router up and it is just staying amber and saying no connection. Wed, 19 Oct 2022 09:53:09 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893568#M25298 Yiddolove 2022-10-19T09:53:09Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893570#M25299 <P>OK. Is today your advised 'activation' day?</P> Wed, 19 Oct 2022 09:57:26 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893570#M25299 jab1 2022-10-19T09:57:26Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893572#M25300 <P>Don't the instructions say not to connect the router until you get the text/email saying your broadband is ready, which can be any time up to midnight?</P> Wed, 19 Oct 2022 09:58:14 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893572#M25300 Mustrum 2022-10-19T09:58:14Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893573#M25301 Yes I got email this morning @ 02:32 to say my phone line had switched and was active , but nothing about the broadband. I am presuming once the phone line was taken over and active the broadband would be activated on the same day ? But I haven’t received email or text about this Wed, 19 Oct 2022 10:03:21 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893573#M25301 Yiddolove 2022-10-19T10:03:21Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893575#M25302 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/30601">@Mustrum</a> I believe they do, but the text sometimes goes 'missing'. From previous instances of this nature, I have seen the Hubs spring into life once all PNs 'hooks' are in the correct 'holes', although on occasion, people have had to reboot the Hub the following day.</P> Wed, 19 Oct 2022 10:04:33 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893575#M25302 jab1 2022-10-19T10:04:33Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893661#M25329 It’s all up and running now , thanks for your replies guys Wed, 19 Oct 2022 12:33:05 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893661#M25329 Yiddolove 2022-10-19T12:33:05Z https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893663#M25330 <P>I love it when things go right <span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> <P>What was the issue?</P> Wed, 19 Oct 2022 12:34:25 GMT https://community.plus.net/t5/My-Order/Broadband-activation/m-p/1893663#M25330 jab1 2022-10-19T12:34:25Z