topic Connecting too soon. in My Order

Connecting too soon.

alexwallman1 — Tue, 18 Oct 2022 09:55:05 GMT

My contract with my existing provider ends on 10th November. I asked Plusnet agent to liaise with them and start my new Plusnet contract then. I received an email telling me that I am to be connected before that date and now my old provider wants to charge me for ending my contract early. I have been on hold on the phone to plusnet for over an hour on two occasions with no answer. how can I get this sorted?

Re: Connecting too soon.

Baldrick1 — Tue, 18 Oct 2022 09:58:14 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: Connecting too soon.

Gandalf — Thu, 20 Oct 2022 12:43:48 GMT

Hi there,

I'm really sorry about this. I can see you've spoken with an agent and we've changed the transfer date to 10th November.

Let me know if there's anything else you'd need help with.