topic Re: Broadband order delayed in My Order

Broadband order delayed

woxiangchizhaji — Sat, 15 Oct 2022 09:53:24 GMT

My broadband was scheduled to be activated 14 October. But I have received a text saying my order is delayed without any explanation. The service line is always occupied. Is there anyone telling me what happened?

Re: Broadband order delayed

SpendLessTime — Sat, 15 Oct 2022 12:26:56 GMT

@woxiangchizhaji it will probably be quicker to phone Plusnet and wait to talk to someone as the forum staff are taking 2 days to reply to initial queries currently (on average).

Re: Broadband order delayed

Mav — Sat, 15 Oct 2022 15:04:43 GMT

Moderator's note(s):

Thread moved from Broadband to My Order.

Re: Broadband order delayed

Gandalf — Sun, 16 Oct 2022 12:41:06 GMT

Hi there!

Sorry about the delay, I can see we got you up and running yesterday afternoon. Is all okay now?