topic Re: Awaiting Router Delivery. How do I configure BT Hub? in My Order

Awaiting Router Delivery. How do I configure BT Hub?

claudian62 — Sat, 15 Oct 2022 12:26:17 GMT

Hi all
My router hasn’t arrived before the activation date.
I’ve still got my old bt hub which I have reset and tried plugging in but no joy. I can’t get on the Internet to change any settings on the bt hub to make it work.
Any ideas anyone please.

Re: My router hasn't arrived

jab1 — Sat, 15 Oct 2022 10:53:58 GMT

@claudian62 What steps have you taken to reset the BT Hub? This guide by a very knowledgable forum member may help: https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M8557

Welcome to the forum, BTW.

Re: Awaiting Router Delivery. How do I configure BT Hub?

Baldrick1 — Sat, 15 Oct 2022 12:30:24 GMT

@claudian62

When you follow the guide provided by @jab1 note that you MUST remove the DSL lead whilst changing the log in credentials to your Plusnet ones.

Re: Awaiting Router Delivery. How do I configure BT Hub?

claudian62 — Sat, 15 Oct 2022 12:31:43 GMT

Thanks Baldrick1, yes that’s what I think I had done wrong.