https://community.plus.net/t5/My-Order/Why-is-upgrade-taking-so-long/m-p/1892916#M25173 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG style="font-family: inherit; font-size: 10pt; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Moderators Note</STRONG><BR /> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Fri, 14 Oct 2022 21:06:08 GMT Baldrick1 2022-10-14T21:06:08Z https://community.plus.net/t5/My-Order/Why-is-upgrade-taking-so-long/m-p/1892909#M25172 Literally had it with plusnet. Upgrade was delayed. Router was late. And after loosing a days work as no wifi at all, I’m still waiting. And guess what, customer service is closed. Fri, 14 Oct 2022 20:32:18 GMT https://community.plus.net/t5/My-Order/Why-is-upgrade-taking-so-long/m-p/1892909#M25172 dannygriffin 2022-10-14T20:32:18Z https://community.plus.net/t5/My-Order/Why-is-upgrade-taking-so-long/m-p/1892916#M25173 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG style="font-family: inherit; font-size: 10pt; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Moderators Note</STRONG><BR /> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Fri, 14 Oct 2022 21:06:08 GMT https://community.plus.net/t5/My-Order/Why-is-upgrade-taking-so-long/m-p/1892916#M25173 Baldrick1 2022-10-14T21:06:08Z https://community.plus.net/t5/My-Order/Why-is-upgrade-taking-so-long/m-p/1893096#M25233 <P>Hi there!</P> <P>I'm really sorry for the issues you've had. I can see we've arranged an engineer to visit you tomorrow and we've also added a bit of goodwill credit on your account in recognition of the problems.</P> <P>Let me know how the engineer visit goes tomorrow.&nbsp;</P> Sun, 16 Oct 2022 10:40:38 GMT https://community.plus.net/t5/My-Order/Why-is-upgrade-taking-so-long/m-p/1893096#M25233 Gandalf 2022-10-16T10:40:38Z