topic Re: Activation in My Order https://community.plus.net/t5/My-Order/Activation/m-p/1892698#M25150 <P>Great to hear , <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115612">@Jojo24</a> !<span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> <P>Any more problems, we're here to help.</P> Thu, 13 Oct 2022 16:43:43 GMT jab1 2022-10-13T16:43:43Z Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892588#M25115 <P>Broadband went off at 1pm last night Thursday 13 October. No email or text received. When can I expect this to be activated. Have limited phone coverage without the internet and need to be connected asap</P> Thu, 13 Oct 2022 08:34:23 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892588#M25115 Jojo24 2022-10-13T08:34:23Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892591#M25116 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115612">@Jojo24</a> Are you switching from another ISP, or have you just lost connection?</P> Thu, 13 Oct 2022 08:37:40 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892591#M25116 jab1 2022-10-13T08:37:40Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892601#M25119 <P>Switching, activation 13 October. Disconnected last night but no email or message to set up new router. Don’t know what to do. Rely on this for shopping, prescriptions etc. limited phone coverage in village so keep losing connection&nbsp;</P> Thu, 13 Oct 2022 08:52:49 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892601#M25119 Jojo24 2022-10-13T08:52:49Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892604#M25121 <P>OK, <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115612">@Jojo24</a> A bit strange you should get disconnected at 1AM, it normally doesn't happen until around 7-8AM.</P> <P>I suggest you set up the PN Hub and see what happens. Let us know.</P> Thu, 13 Oct 2022 08:56:30 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892604#M25121 jab1 2022-10-13T08:56:30Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892605#M25122 <P>Ok, I’ll try that.&nbsp;</P> Thu, 13 Oct 2022 08:58:12 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892605#M25122 Jojo24 2022-10-13T08:58:12Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892608#M25123 <P>That didn’t work - I get this</P> Thu, 13 Oct 2022 09:14:56 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892608#M25123 Jojo24 2022-10-13T09:14:56Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892609#M25124 <P>This is hopeless because WiFi through my phone keeps dropping out. Very upset with this service, taken a month to get to this point, wish I’d not bothered</P> Thu, 13 Oct 2022 09:18:07 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892609#M25124 Jojo24 2022-10-13T09:18:07Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892610#M25125 <P>Sorry it didn't work - I should have probably warned you it might fail. It can take up to midnight for all the systems to mesh, and it looks like BT/OR are still working on it.</P> Thu, 13 Oct 2022 09:19:42 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892610#M25125 jab1 2022-10-13T09:19:42Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892615#M25127 <P>Hi got connected again.. do I leave the router connected or turn it off please</P> Thu, 13 Oct 2022 09:28:48 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892615#M25127 Jojo24 2022-10-13T09:28:48Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892618#M25129 <P>I would leave it on. What colour are the lights?</P> Thu, 13 Oct 2022 09:31:35 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892618#M25129 jab1 2022-10-13T09:31:35Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892619#M25130 <P>Still orange</P> Thu, 13 Oct 2022 09:32:47 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892619#M25130 Jojo24 2022-10-13T09:32:47Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892621#M25131 <P>OK. Keep your eye on it. If there is no change by, say, 6PM, come back and we can have another look. As I said, the change-over is not instantaneous.</P> Thu, 13 Oct 2022 09:35:36 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892621#M25131 jab1 2022-10-13T09:35:36Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892622#M25132 <P>Thank you</P> Thu, 13 Oct 2022 09:42:04 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892622#M25132 Jojo24 2022-10-13T09:42:04Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892696#M25149 <P>Now working<span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> Thu, 13 Oct 2022 16:40:32 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892696#M25149 Jojo24 2022-10-13T16:40:32Z Re: Activation https://community.plus.net/t5/My-Order/Activation/m-p/1892698#M25150 <P>Great to hear , <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115612">@Jojo24</a> !<span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> <P>Any more problems, we're here to help.</P> Thu, 13 Oct 2022 16:43:43 GMT https://community.plus.net/t5/My-Order/Activation/m-p/1892698#M25150 jab1 2022-10-13T16:43:43Z