topic Order Update in My Order

Order Update

Lindadowson47 — Wed, 12 Oct 2022 17:31:25 GMT

Hi, Ordered Broadband and phone Tuesday 4th October, I was under the impression I would be switched by now. As stated, phone line would be live in 2-3 working days and broadband 5-7. However when tracking order nothing has changed from checking line since last week. Could I please get an update? Thanks.

Re: Order Update

TheMightyAJ — Thu, 13 Oct 2022 13:18:20 GMT

Hey @Lindadowson47,

I'm really sorry for the delay to the orders. Having had a look over the account this afternoon, I can see that our Provisioning Team is monitoring the progress of the Landline orders and they are currently estimated to complete on the 24th of October. If this changes at all our Provisioning Team will be in touch to let you know. If you have any questions in the meantime then please don't hesitate to get back in touch and we'll be happy to help out

Re: Order Update

Lindadowson47 — Tue, 25 Oct 2022 13:37:19 GMT

Hi, I have received my Hub and old supplier now cut off. Still no line activation or broadband. Now 21 days since order. Dont understand why it should take this long.

Re: Order Update

Gandalf — Tue, 25 Oct 2022 14:19:03 GMT

Hi @Lindadowson47,

I'm really sorry that your service with us hasn't activated yet.

From what I can see the engineering work at the exchange to complete the switch didn't happen yesterday as there was a lack of engineer availability, due to many engineers going on strike.

We're keeping a close eye on your order and we'll make sure the work's done as soon as possible.