topic Re: Due to go live tomorrow but no router yet. in My Order

Due to go live tomorrow but no router yet.

LargeTrout — Tue, 11 Oct 2022 15:19:50 GMT

As the title says, my live date is tomorrow, 12/10/22, but I haven't received my router yet. I've tried phoning Plusnet but they're always busy and there's only so much [-Censored-] music I can listen to before wanting to stab my ears with sharp objects. There doesn't appear to be a live chat option either. Is there anyone I can email? Why do companies make getting help so hard these days?

M James

Re: Due to go live tomorrow but no router yet.

Gel — Wed, 12 Oct 2022 09:34:03 GMT

Fairly standard I'm afraid exacerbated by R Mail continuous strikes; in interim you could use your previous router, unless it's the locked type.

Re: Due to go live tomorrow but no router yet.

LaurenB — Wed, 12 Oct 2022 14:33:19 GMT

Hiya @LargeTrout, thanks for getting in touch! Welcome to Plusnet! I'm really sorry for the delays with your router.

I've had a check and can see you have an active connection, did our router arrive?

Re: Due to go live tomorrow but no router yet.

LargeTrout — Wed, 12 Oct 2022 14:40:31 GMT

Yes, it did arrive. I had to get it from the sorting office. Some mix up with the postal strike last week caused it, and another parcel, to just not arrive. But I've got it now and it seems to be working so far. Thanks for checking this thread and responding.

M James

Re: Due to go live tomorrow but no router yet.

LaurenB — Wed, 12 Oct 2022 14:51:04 GMT

Ah fab! Sorry to hear about the mix up but pleased to hear you got it

If you have any further queries at all, just get back to me and I hope you enjoy the rest of your week!