topic Order delayed? in My Order

Order delayed?

Cakes — Wed, 12 Oct 2022 13:15:08 GMT

Hi,

I recently received a text message saying my broadband has been delayed. Calling Plusnet has not worked since no one is picking up.

Could you please look into this issue for me?

Thank you

Re: Order delayed?

Ashphoa — Wed, 12 Oct 2022 18:15:16 GMT

Good luck, my order was delayed on the 6th and I'm still not connected plusnet say its a supplier issue and there's nothing they can do hope you get yours sorted @Gandalf hopefully you can get this sorted quicker than mine has been.

Re: Order delayed?

Gandalf — Thu, 13 Oct 2022 12:35:07 GMT

Hi @Cakes,

I'm really sorry for the delay with your order. I see you've since been in touch and we've confirmed your activation date for 26th October which I'm afraid we can't bring forward as we're taking over a working line from another provider.

If there's anything else you'd need help with feel free to get back to me.