topic Re: Broadband activation delayed in My Order

Broadband activation delayed

HB154 — Fri, 07 Oct 2022 08:51:41 GMT

Hi,

My broadband was meant to be activated yesterday 06/10/2022 after moving from Sky. The broadband wasn't activated yesterday after getting a text that it would be activated by midnight, I tried for hours last night and this morning to get through by phone with no success.

This morning I received a text that the activation has been delayed with no explanation and no due date. Please can someone help with this as I'm now without internet for the forseeable future.

Re: Broadband activation delayed

SpendLessTime — Fri, 07 Oct 2022 09:56:33 GMT

@HB154

It would probably be faster to phone Plusnet and wait in the queue as the response times on the forums can be a little slow. The average time for a staff response was 3 days earlier this week.

Re: Broadband activation delayed

Gandalf — Sun, 09 Oct 2022 19:55:11 GMT

Hi there,

Sorry for the delay with your order, I see it completed later in the day on the 7th October.

Can you confirm if all is working okay now?