topic Re: Phone & Boradband not activated in My Order

Phone & Boradband not activated

Marksfam — Thu, 06 Oct 2022 16:56:22 GMT

Today is the day we was given for our phone line to be activated but its almost 6pm and its not been done, not gonna happen today?

Re: Phone & Boradband not activated

Mav — Thu, 06 Oct 2022 16:58:40 GMT

Moderator's note(s):

Thread moved from Home Phone to My Order.

Re: Phone & Boradband not activated

Anonymous — Thu, 06 Oct 2022 17:11:57 GMT

Are you transferring to Plusnet from another Openreach provider, or having a new line installed?

When I transferred to PN I was told that it could happen at any time up until midnight, although in my case, BT cut the broadband at about 1am and Plusnet reconnected at about 8am the same day. Even though we didn't have broadband for a few hours, we still had BT dial tone up until about half an hour or so before the Plusnet broadband activated, with their dial tone at the same time. (I think I checked who was supplying the phone service at the time by dialling 150 and seeing who it connected to).

Re: Phone & Boradband not activated

Marksfam — Thu, 06 Oct 2022 17:17:16 GMT

We are coming from sky, plusnet have given us a new landline number. Sky cut our broadband off already but our old number with sky is still active.

Re: Phone & Boradband not activated

Gandalf — Sun, 09 Oct 2022 19:37:23 GMT

Hi there,

From what I can see the order was delayed until the next morning due to engineering work at the exchange.

Can you confirm if your phone and broadband are working okay with us now?