topic Re: Waiting for Broadband to work in My Order

Waiting for Broadband to work

Hypista — Mon, 03 Oct 2022 20:56:50 GMT

Hi, been with Plusnet for two years broadband and mobile and never had problem before.
However told them on the 23/08 that I will be moving home on the 1/09 an still no internet!!
All I get told when I ring up or get an email is that it is problem is with Openreach and it's been elevated to the appropriate team.
Getting fed up now any ideas?

Re: Waiting for Broadband to work

dvorak — Mon, 03 Oct 2022 21:02:05 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: Waiting for Broadband to work

RealAleMadrid — Mon, 03 Oct 2022 21:05:14 GMT

@Hypista If you don't get any staff response try raising a complaint

complaints-code-of-practice

Re: Waiting for Broadband to work

TheMightyAJ — Tue, 04 Oct 2022 11:08:17 GMT

Hi @Hypista,

I'm very sorry to hear about the delay to the house move order. I've had a look over the account this morning and I can see that an update is due on the 7th of October, this Friday. We'll get back to you as soon as possible, but if you have any queries in the meantime then please don't hesitate to get back in touch.