topic Re: Order delayed text in My Order

Order delayed text

paulmclennan64 — Mon, 03 Oct 2022 15:22:30 GMT

I have received a generic order delayed text this afternoon with no details other than a link to the help section. The order in my account is still showing as processing as it was since I placed it. Any idea how I find out what the delay is and how long it is likely to be?

Thanks

Re: Order delayed text

SpendLessTime — Mon, 03 Oct 2022 15:26:33 GMT

Hi @paulmclennan64

Given that the staff are, on average, answering posts after 3 days, I would suggest if you want to know any sooner then call their free phone number.

Re: Order delayed text

paulmclennan64 — Mon, 03 Oct 2022 15:26:56 GMT

Ah, ok. Thanks

Re: Order delayed text

adamwalker — Wed, 05 Oct 2022 13:41:05 GMT

Hi there @paulmclennan64 I'm really sorry about the delays to your order, I've just been in contact with Openreach who let me know that this has happened due to a system issue, they've reported that to the right team to get it fixed which should take around 48 hours so I'll keep an eye on this for you and get back to you with updates.

Re: Order delayed text

paulmclennan64 — Wed, 05 Oct 2022 17:50:22 GMT

Thank you

Re: Order delayed text

paulmclennan64 — Sat, 08 Oct 2022 09:08:42 GMT

Still heard nothing at all, it has been 2 weeks since I placed the order.

Re: Order delayed text

TheMightyAJ — Sat, 08 Oct 2022 15:47:06 GMT

Hi @paulmclennan64,

I'm really sorry to hear about this. I've taken a look into this today and I can see that there has been an update on the online support ticket, which can be accessed here. Once a further update becomes available our Provisioning Team will be back in touch, however if you have any further queries in the meantime, please let us know and we'll be happy to help out wherever we can.

Re: Order delayed text

Anish1 — Sun, 09 Oct 2022 02:41:01 GMT

@paulmclennan64

What does your order tracker say?