topic Re: Sign Up Voucher Not Received in My Order

Sign Up Voucher Not Received

Patch1308 — Sat, 01 Oct 2022 23:27:04 GMT

Hi,

I signed up on 01/09/22 and was offered a £65 voucher to persuade me to join PN instead of EE.

After various calls, messages and promises the voucher has not been forthcoming.

As a new customer to PN I feel that I have been misled and the broken promises have left me feeling rather irritated now that I’m into an 18mth contract.

Will I ever receive this voucher?

Regards

Paul

Re: Sign Up Voucher Not Received

Anonymous — Sun, 02 Oct 2022 08:49:23 GMT

I don't know if the process has changed since I joined Plusnet a few months ago, but back then you had to pay 2 bills, (including the initial payment when signing up), then you would be sent an email to claim the reward card or voucher?

ISTR that it took just over a month from initially signing up, (not the actual transfer date), to receiving the email.

Re: Sign Up Voucher Not Received

adamwalker — Tue, 04 Oct 2022 18:57:39 GMT

Hi @Patch1308, I've just checked your account and can see that [CSA Removed] has already responded to this query over on Twitter for you. Please take a look at our reply there when you can and let us know if there's anything further we can help with.

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

Re: Sign Up Voucher Not Received

Patch1308 — Tue, 04 Oct 2022 21:09:16 GMT

Nothing has happened adamwalker???

Re: Sign Up Voucher Not Received

Gandalf — Fri, 07 Oct 2022 09:15:32 GMT

Sorry to hear this. I see you've raised a complaint and one of my colleagues from our complaints team is case managing this for you who will be back in touch shortly via the ticket logged Here.