topic Re: Engineer visit confirmation in My Order

Engineer visit confirmation

TeaBoyPaul — Sun, 25 Sep 2022 21:41:35 GMT

I placed an order (existing customer package change) for FTTP on 9th September with an engineer date of 3rd October. I've heard nothing since and the engineer date is now only 1 week away. Just wondered if there was any way of checking on progress and whether the engineer would be turning up next Monday or if this will now be some other date?

Many thanks,

Paul

Re: Engineer visit confirmation

clownfish — Mon, 26 Sep 2022 13:44:08 GMT

I am in the same boat except today is supposed to be the day 26/9) and I have not heard a thing other than the original confirmation email from Plusnet.

Id also like to know how to check if they are coming today.

Re: Engineer visit confirmation

clownfish — Mon, 26 Sep 2022 16:17:39 GMT

Engineer has arrived. So no fir there communication sort from a phone call 10 minutes before he arrived.

Re: Engineer visit confirmation

TeaBoyPaul — Mon, 26 Sep 2022 17:21:23 GMT

I suppose that is some positive news for you at least, although I’d hope for a little more advance warning!

Still interested to know if anyone from Plusnet can give me an update on this for my order?

Re: Engineer visit confirmation

clownfish — Tue, 27 Sep 2022 19:56:10 GMT

My experience suggests you won’t get any communication from Openreach before they turn up on the day.

Hopefully things go to plan for you as they did me.

Re: Engineer visit confirmation

adamwalker — Wed, 28 Sep 2022 08:37:53 GMT

Hi there @TeaBoyPaul, I've just checked and the engineer visit is definitely due to take place between 08:00 and 13:00 on 3/10/22 so I can confirm that for you.

Please do give me a shout if there's anything else I can help with.

Adam

Re: Engineer visit confirmation

TeaBoyPaul — Wed, 28 Sep 2022 11:56:50 GMT

That is great, thanks for confirming Adam.

Re: Engineer visit confirmation

adamwalker — Wed, 28 Sep 2022 11:58:56 GMT

No worries Paul! I hope everything goes smoothly for you and feel free to tag or message me anytime if you need any help from us.

Re: Engineer visit confirmation

TeaBoyPaul — Mon, 03 Oct 2022 12:08:32 GMT

@adamwalker So, 1pm has been and gone. No sign of an Openreach van 🙄. What is the likelihood of an engineer turning up now? I appreciate this isn't directly Plusnet's doing, but a call or text from an engineer to say if they were or weren't coming would be nice... I've got better things to do with my day than wait for a no show. 😠

Re: Engineer visit confirmation

TeaBoyPaul — Mon, 03 Oct 2022 13:50:05 GMT

I've just spoken to PlusNet support. Engineer that got sent was apparently 'not capable' of doing the work. [-Censored-]?! A new date for a fully qualified engineer is to be arranged. Well thanks a LOT Openreach.

Not a happy bunny. On the flip side, PlusNet support were really helpful, Thank you!

Re: Engineer visit confirmation

TheMightyAJ — Mon, 03 Oct 2022 13:59:45 GMT

Hi @TeaBoyPaul,

I'm very sorry to hear about the engineer visit not going ahead today, though I'm glad to hear that you've spoken to our support team about this. I can see that plans have been made regarding the installation, but if you have any further queries or issues then please don't hesitate to update the thread and we'll get back to you as soon as possible.