topic Order Cancelled in My Order

Order Cancelled

bobc3 — Tue, 27 Sep 2022 16:42:48 GMT

I wan to switch my mobile service from other provider to plus net but I don't know why my order got cancelled, I tried to signed up again but got rejected again 3 times in total.

Order no.: 3304175, 3304378, 3304407 all got rejected.

I got the below message:

Thanks for choosing Plusnet Mobile.

Unfortunately, we’ve not been able to proceed with your order based on the details you provided during sign-up.

We’ve requested for your upfront payment to be refunded, but please note this can take up to 5 working days to show in your account.

Re: Order Cancelled

SammyM — Thu, 29 Sep 2022 16:06:27 GMT

Hiya @bobc3,

I really sorry to hear this and I can imagine the frustrations this is causing. We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

I would really like to help with this, please can you PM me your full name and postcode?

You made need to create a few posts first.

Re: Order Cancelled

bobc3 — Thu, 29 Sep 2022 16:13:46 GMT

I can't PM you

"You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Re: Order Cancelled

SammyM — Thu, 29 Sep 2022 16:17:48 GMT

Yeah you have to create a few threads first and then it will let you do it. Create 2 more and try again

Re: Order Cancelled

Alex — Thu, 29 Sep 2022 18:37:21 GMT

Hi @bobc3

Just seen another thread on this, it looks like 5 is the magic number so reply to me and it should work 😉