topic Re: Activation day in My Order

Activation day

Marie01gibbons — Wed, 21 Sep 2022 20:40:30 GMT

Hi there, I've received an email saying my broadband should be ready - upon setup my plusnet hub two seems to stay blue for about 2 minutes, and then switches to a steady orange.

Any help would be appreciated.

Re: Activation day

Marie01gibbons — Thu, 22 Sep 2022 08:09:28 GMT

Bumping this thread in hopes of a response as it is now the morning after activation day and still no broadband.

Re: Activation day

Gandalf — Fri, 23 Sep 2022 15:47:47 GMT

Hi there,

I'm really sorry for the delay. I can see we're chasing your order up with our suppliers by raising an escalation.

As soon as we know more we'll let you know.

Re: Activation day

Marie01gibbons — Mon, 26 Sep 2022 17:28:12 GMT

It's been 5 days since my supposed activation day and I still haven't heard an update. Could I get some help or an estimate for when my broadband will turn on? I work from home and can't use my data for much longer.

Re: Activation day

Gandalf — Mon, 26 Sep 2022 18:11:44 GMT

I appreciate how long it's taking and I'm really sorry again for the delay.

The latest update is Openreach have accepted the escalation and they're working to complete the order as soon as possible.

I don't have anything further than this I'm afraid but we're expecting another update tomorrow.

Once I know more I'll be sure to let you know.

Re: Activation day

Mav — Tue, 27 Sep 2022 07:56:00 GMT

Moderator's note(s):

Thread moved from Broadband to My Order.

Re: Activation day

Gandalf — Thu, 29 Sep 2022 12:55:34 GMT

Hi @Marie01gibbons

Sorry for the delay, I've only just received a response from the escalation but I see your order completed a bit later on Monday night. Is all good now or is there anything else I can help you with?