topic Switch from BT in My Order

Switch from BT

rocketplot — Mon, 26 Sep 2022 20:18:27 GMT

I ordered a switch from my previous BT line to plusnet, selected a date for the 19th September, got a letter confirming from BT/Openreach of the automatic switch, receieved router but 19th comes and goes and nothing, internet is still working fine but no email from plusnet or BT about the situation. We receieved the router 2 days prior but that's about it, currently the order just states "Your order is currently being processed"

I assumed the order was delayed so gave some time for it but we haven't heard anything from then and would like to know why. Thanks.

Re: Switch from BT

SammyM — Thu, 29 Sep 2022 09:45:08 GMT

Hiya @rocketplot,

Thanks for getting in touch and I'm sorry for the confusion over your order. I know what a hassle this is.

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

I can see that you have an active connection, please get back in touch if you need any further help.